BEST SMALL CONTACT CENTRE in EUROPE AWARD
WPG Racing Solutions SRL, (WPG-RS) located in Bucharest, Romania is proud to announce that at the 2018 ECCCSA Awards ceremony it was selected as one of the Top-3, BEST Small Contact Centres in Europe and awarded the Bronze Medal.
WPG Racing Solutions is the worldwide contact centre for one of the worlds premier racing enterprise. It provides year-round fan engagement in multiple languages to over 100 countries, 365 a year.
Wayne Silver, the owner of World Phoning Group said; “To be chosen by our peers as one of the three
BEST contact centres in Europe is a rare accomplishment. I want to thank the ECCCSA Judges for
selecting us and I’m humbled by this honour. There are literally 1000’s of small contact centres in Europe
and we were the only Romanian company selected as a Finalist. This award affirms that there is still a
place in our Industry for smaller, privately held companies that can provide a bespoke service for their
We foster a “competitive and fun” environment with our staff. Just like any Race Team, we encourage teamwork and mentorship. After each event, outstanding agents are acknowledged and rewarded in front of their peers on our own “Winners1st-2nd-3rd” Podium” we had built in the Call Centre – repeat winners get onto our “Wall of Fame”. We have off-site team-building events and offer season long attendance bonuses to staff that show strong adherence to working our Race Event schedule.
“Winning an ECCCSA is something WPG Racing Solutions can be very proud of. They have been through a vigorous judging process, meeting judges that are very experienced and recognize ‘the best’ from our industry. Congratulations!” Ann-Marie Stagg, Chair of the Judges, ECCCSA.
Silver added, “We are fortunate to work for a wonderful partner, who are committed to putting their fans first and understands what delivering “world-class service” means. I am so happy for our entire team in Bucharest. This remarkable achievement in only our first year and is a direct reflection of their spirit, culture and hard work as a team – this award belongs to all of them. I am looking forward to even greater achievements next year!
WPG Racing Solutions SRL is a wholly owned subsidiary of World Phoning Group Inc. a Canadian company based in Toronto, Ontario. Its sole mission is to become the leading service provider of fan engagement and support solutions to the OTT, Racing and Esports industries. WPG-RS growth and expansion plans are being supported by EDC, Export Development Bank of Canada and BDC, Business Development Bank of Canada.
ECCCSA – European Contact Centre and Customer Service Awards have been held annually for 19 years and are acknowledged as the premier achievement in the Contact Centre Industry in Europe. The 2018 Awards Ceremony were held on November 27 in London, England and attended by 1,200 Industry professionals. www.ecccsa.com