We offer a wide variety of direct and indirect service to the Racing and eSports Industry in up to 9 languages and when required we can hire additional support languages requested by our customer. These languages include;
English – Spanish – German – French – Russian – Italian – Arabic – Romanian – Turkish
Our services include
- Email/Chat support
- Voice – live operators and after-hours voice mail follow-up.
- Order/Sales desk for services and products including subscriptions, merchandise and event tickets.
- 1st and 2nd level Technical support for basic and detailed product support.
- Surveys, Customer follow-up and Outbound email support
- Voice – live operators and after-hours voice mail follow-up
- Outbound Sales – Voice and email
- For our customers that do not have their own CRM platform. WPG RS has its own platform to load their databases to place and record calls
TESTING AND QA SERVICE
- eSports Product Testing
- Quality Assurance Management
- Translation Services
TELECOM SERVICE (through ENCORE TELECOM - our sister company)
- We offer significant Telecom and Data cost saving.
- Low “Wholesale” cost per minute IN and OUT based on our purchasing power of over 200 million minutes per year
- Inbound Local DID Phone numbers in over 100 Countries
- Inbound Toll-free ITFS 800 numbers in over 100 Countries
- Inbound Toll-free single number for the USA/Canada
- Inbound UFIN Toll Free numbers available for single – same number access from 70 Countries
- VoIP Enterprise Service is available for our customers offices that include hotline directly to WPG RS.
- Data Network and Bandwidth support is also available for our customers from our Telecom partners all over the globe.
- Merchandise Store –to sell Merchandise to your Fans and we can help you develop your “virtual store”.
- Ticket Sales – sell tickets and packages to attend your events
- Social Media – staff dedicated to managing and enhancing your multiple social media feeds
- Travel Services – Through our association with Travel Agencies who our part of the “Virtuoso™️ Network” who are part of an elite network around the globe we have the ability to support basic travel, and complete event packages for your Fans.