It’s no surprise that as today’s social, mobile consumers have grown accustomed to getting what they want, when they want it, their expectations have risen accordingly. In fact, in a recent poll, 82% of CEOs reported that customer expectations of their companies were “somewhat” or “much” higher than they were three years ago. And customers are quick to share negative experiences online. Now the products and services you offer are only as good as the service you back them with — so it’s important to support customers on every channel from day one.
The live chat support is a rapid, efficient and up-to-date solution for assisting the customers. The live chat support allows companies to offer customers prompt answers and immediate resolutions.
CEOs reported that customer expectations of their companies were higher than they were three years ago