Frequently Asked Questions

What Languages will the staff selling my services speak?

This will be determined by the services you require WPG to Sell or Support. If you simply want services in one of our 9 languages then we chose the staff with that “Mother Tongue” for your program

Will all staff speak strong, accent free English?

One of the main reasons to choose WPG – IS because we are located in Romania where 95% of the population under 30 speaks excellent, accent free English. While there are many fine Call Centres in the Far East, often some of their staff have such strong local accents, that when they speak English your clients cannot understand what they are saying. This time and again can leave your clients frustrated and with a poor impression of your company.

Who provides the Telecom Services?

WPG’s owners come from the Telecom Industry and the infrastructure we use currently is already processing 5 Billion minutes of traffic in and out of over 150 Countries world-wide. In addition to our low labour costs in Romania, we will provide the lowest telecom costs anywhere!

Can I get Local and Toll Free numbers from a number of Countries?

Absolutely! Because we operate on an existing Telecom infrastructure with a world-wide footprint. Because of this, we can provide your customers the convenience Local and/or Toll Free Numbers in over 50 Countries, that will ring directly to our Call Centre staff in Romania.

Who Trains My Staff?

That is your choice. You are welcome to choose a number of ways to train our staff to insure they fully “understand” the products and services and properly convey your Company’s message. You may either “Train the Trainer” or train our staff directly, either by remote Video Conference or even in person by your own trainer.

Who hires the Staff and can I be involved?

Depending on the size and length of your programs we will both use existing experienced staff as well as hire new agents that meet your exact language skill needs. You are always welcome to interview the candidates we recommend for your program and give us feedback if they meet your requirements.

What hours and shifts do you work?

As we are based in Eastern Europe we are + 7 hours ahead of Eastern Standard Time, so we have a unique time advantage staffing, selling into North America. We will provide services from 9 AM EST until 1 AM EST (10AM Pacific Standard Time). So basically, we offer services 16 hours a day and cover both the North American Day and Evening Shifts, for customers who require 24/7 support on a case by case basis.

Who do I interact with once the program launches?

In addition to our General Manager, we will assign your project a “Team Leader”. Your daily interaction will be with either of them and we encourage interaction and “program fine tuning” to insure both you get the maximum benefit from our services and your clients remain 100% satisfied.

What differentiates you from your competition?

Being based in Eastern Europe gives us a significant “language” set advantage over Far East Call Centres. Furthermore, the English skills in Bucharest are excellent and virtually accent free.

What differentiates you from your competition?

Being based in Eastern Europe gives us a significant “language” set advantage over Far East Call Centres. Furthermore, the English skills in Bucharest are excellent and virtually accent free.

Our other key advantage is the strength of our Ownership Team and strong Telecom background. Because we are able to leverage a world-wide telephone network that processes billions of minutes a year, our ability to process simple or complex telephone programs cannot be matched by companies that simply offer Call Centre services, but rely on 3rd party telecom providers for the service.

What industries do you support?

We are able to offer services to any types of industry and offer sales and service support for virtually any types of product.

For more details or a tailored solution to your requirements