Is customer service linked to business success?

Is customer service linked to business success?

A fact is for sure: done professionally, customer service can tremendously boost a company`s bottom line. Even though many people don`t think it would have a profound influence, good customer service is linked to business success. It`s a vital element for business`s...
12 tips to follow for a successful outbound telemarketing

12 tips to follow for a successful outbound telemarketing

The basic purpose of any marketing tool is to sell. The actual sale can be done on several ways depending on different characteristics. There is a big difference between putting a product in a shop, waiting for the customers to buy it and launching a telemarketing...
Staff motivation in Customer Support / Call Center

Staff motivation in Customer Support / Call Center

If we’re talking about motivation, it’s quite clear that this skill is required to fulfill work assignments in any industry. However, the Customer Support / Call center may be a branch in the field of communication that requires even a higher dose of...
Smart outsourcing Customer Service

Smart outsourcing Customer Service

When we talk about Outsourcing, there are millions of items that need to be taken into account before even opening discussions with a possible partner. Research needs to be done, studies to be made, pie charts read, decision makers have to sit around the table and...
A 10-Step Guide to Understand Outsourcing

A 10-Step Guide to Understand Outsourcing

Outsourcing has been a regular item on the agenda of most businesses regardless of scale because it works. How you manage the outsourcing agreement impacts how effectively it generates productivity for your business. It has been a proven strategy for business...