Staff motivation in Customer Support / Call Center

Staff motivation in Customer Support / Call Center

If we’re talking about motivation, it’s quite clear that this skill is required to fulfill work assignments in any industry. However, the Customer Support / Call center may be a branch in the field of communication that requires even a higher dose of...
Smart outsourcing Customer Service

Smart outsourcing Customer Service

When we talk about Outsourcing, there are millions of items that need to be taken into account before even opening discussions with a possible partner. Research needs to be done, studies to be made, pie charts read, decision makers have to sit around the table and...
A 10-Step Guide to Understand Outsourcing

A 10-Step Guide to Understand Outsourcing

Outsourcing has been a regular item on the agenda of most businesses regardless of scale because it works. How you manage the outsourcing agreement impacts how effectively it generates productivity for your business. It has been a proven strategy for business...