Careers

Become part of the Spectacle of the World’s Fastest brand!

This is truly a unique career opportunity to join our F1™ team and work with the best fans and the “fastest” company in the world!

Position Name:

Customer Support Rep Part Time ( available position/s)

Role:

Join our F1Customer Team

WPG has been selected by Formula 1™, as their worldwide contact centre provider. We are looking for staff that are; commanding, charismatic, audacious & intense to work on F1™ Race Weekends. Be part of the spectacle and we promise you a fun work environment unlike any other job you’ve ever had!

We are offering a great salary of 20-30 RON/Hour with 250 – 750 hours of work available during the F1™ – 21 Race weekends from March to November. This is a great part-time job for students or as a flexible second job for anyone wanting to earn some extra income. Make even more by referring your friends!

We are hiring our Race Team now in: English, Spanish, French and German for training in March.

Position Name:

Team leader (1 available position)

Role:

Join our F1 Team

Become part of the Spectacle of the World’s Fastest brand!

WPG– has been selected by Formula 1™, as their worldwide contact centre provider. In the next few months, WPG is building a team that will be just like the F1™ brand itself; Commanding, Charismatic, Audacious & Intense. This is truly a unique career opportunity to join our F1 team and work with the best fans and the “fastest” company in the world! As a Team lead, you will manage your “F1™ Team of Agents”, representing one of world’s premier brands and most exciting products. F1™, has an unparalleled reputation worldwide with over 500+ million affluent consumers. A team of reps receive calls, handle chats and e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction. Your job is to mentor and develop your reps and create a fun and “competitive” work environment. On Race weekends you and your team will support F1™’s fans worldwide in a fast paced and exciting environment. We are offering an excellent compensation package, fun benefits, flexible hours and a world-class multi-media training center/lounge. We are building a fast-paced culture that will be gratifying and “competitive” just like F1™. We have immediate openings for 3 Supervisor candidates. If YOU believe you are the right person to join WPG – F1™ tell us why, by visiting us at www.worldpgl.com and sending your CV to F1Jobs@worldpgl.com

This post is also available in: FrenchSpanishRomanian

Job Description:

Responsibilities

  • Lead, coach/mentor your team on all forms of communication, (call, chat and e-mail).
  • Assume ownership on escalated scenarios from customers either by telephone or electronically.
  • Insure we respond promptly to customer enquiries and complaints and resolve them accordingly.
  • Process orders, forms, applications, requests and handle refunds and credits.
  • Assign direct requests and unresolved issues to the designated department.
  • Meet Quality and Productivity standards.
  • Record details of enquiries, comments, complaints and actions taken.
  • Communicate with other departments, as needed.
  • Work with the Management and Supervisors to develop an ongoing staff performance review program.
  • Develop weekly and monthly reports.
  • Nurture a fun and “competitive” working environment.
  • Identify the “stars” on your team to be groomed as the future leaders of their own teams!
  • This position reports to our Customer Service Manager.

This post is also available in: FrenchSpanishRomanian

Required Skills Set:

  • MUST be able to work on the 21 F1Race Weekends and be flexible with work hours – as Race start times vary by Country.
  • 2-3+ years of hands on experience in coaching, mentoring and quality assessment.
  • Experience with supervising reps both on the floor and remote.
  • Experience with foreign stakeholders.
  • Experience working with multilingual environments.
  • Fluent in English (both written and spoken) and a strong preference will be given to multilingual candidates in: Spanish or French and German. 
  • Coaching certificate is a plus.
  • Availability to work in shifts, during weekend and national holidays.
  • People oriented, and results driven.
  • Ability to prioritise and organise your team.
  • Patient and positive.
  • A strong preference will be given to staff that can start immediately.
  • CANDIDATES MUST BE ABLE TO START ASAP

Position Name:

Customer Support Rep (80 available position/s)

Role:

Join our F1™ Team Become part of the Spectacle of the World’s Fastest brand!

WPG– has been selected by Formula 1™, as their worldwide contact centre provider. In the next few months, WPG is building a team that will be like the brand itself: Commanding, Charismatic, Audacious & Intense. This is truly a unique career opportunity to join our F1™ team and work with the best fans and the “fastest” company in the world! As a Customer Support Rep, you will be the one representing on of world’s premier brands and most exciting products. F1™ has an unparalleled reputation worldwide with over 500+ million affluent consumers. The overall responsibility will be to receive Inbound calls, handle chats and e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction. We have Full and Part-time openings for both voice and non-voice positions. We are offering an excellent compensation package, fun benefits, flexible hours and a world-class multi-media training center/lounge. We are building a fast-paced culture that will be gratifying and “competitive” just like F1 ™ If YOU believe you are the right person to join WPG – F1™.Tell us why, by visiting us at www.worldpgl.com and sending your CV to F1Jobs@worldpgl.com

This post is also available in: FrenchSpanishRomanian

Job Description:

Responsibilities

  • Deal directly with customers either by telephone or electronically.
  • Respond promptly to customer enquiries and complaints and resolve them accordingly.
  • Process orders, forms, applications and requests.
  • Assign direct requests and unresolved issues to the designated department.
  • Meet Quality and Productivity standards.
  • Record details of inquiries, comments, complaints and actions taken.
  • Communicate with other departments, as needed.
  • This position reports to the Team Leader/Supervisor.

This post is also available in: FrenchSpanishRomanian

Required Skills Set:

  • For Voice Candidates – must be fluent in speaking and writing one or more of:Englishand Spanish, French & German (both written and spoken) and a preference will be given to multilingual candidates that speak English and one of the 3 other languages.
  • For Non-Voice Candidates – must be proficient in writing in one or more of:English and Spanish, French& German and a preference will be given to multilingual candidates.
  • Full-time Candidates MUST be able to work on the 21 F1Race Weekends and be flexible with work hours – as Race start time vary by Country.NOTE – Part-time candidates may work a less number of race weekends.
  • Able to multi-task.
  • Strong team player with a friendly and “competitive” attitude.
  • Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a fan’sissue.
  • Adaptable and Proactive.
  • Hands on attitude.

WPG’s culture is built upon the principles of Integrity, Fellowship, Engagement, Progress and Discipline. Our passion is to help develop the individual; we are truly focused on empowering our staff members by helping them achieve their career goals.
We encourage you to give your best by providing great incentives, tailored training and an exceptional environment, where you can make great friends and gain exposure to a dynamic industry with multiple professional and personal growth opportunities.

If you would like to be part of a young team of professionals and of what we like to call the WPG spirit all you have to do is send us a CV at jobs@worldpgl.com and be prepared to do what you like!