Is customer service linked to business success?
A fact is for sure: done professionally, customer service can tremendously boost a company`s bottom line. Even though many peopleRead more.
12 tips to follow for a successful outbound telemarketing
The basic purpose of any marketing tool is to sell. The actual sale can be done on several ways dependingRead more.
Staff motivation in Customer Support / Call Center
To get motivated is a process. To stay motivated is a responsibility. Find out how you could achieve both andRead more.
Smart outsourcing Customer Service
When we talk about Outsourcing, there are millions of items that need to be taken into account before even openingRead more.
First Call Resolution: 6 Problem-Solving Skills to Look for in Agents
Customer service is all about the ability to find creative solutions on the fly. And when it comes to findingRead more.
A 10-Step Guide to Understand Outsourcing
Outsourcing has been a regular item on the agenda of most businesses regardless of scale because it works. How youRead more.