Staff motivation in Customer Support / Call Center
To get motivated is a process. To stay motivated is a responsibility. Find out how you could achieve both andRead more.
Smart outsourcing Customer Service
When we talk about Outsourcing, there are millions of items that need to be taken into account before even openingRead more.
First Call Resolution: 6 Problem-Solving Skills to Look for in Agents
Customer service is all about the ability to find creative solutions on the fly. And when it comes to findingRead more.
A 10-Step Guide to Understand Outsourcing
Outsourcing has been a regular item on the agenda of most businesses regardless of scale because it works. How youRead more.