BEST SMALL CONTACT CENTRE in EUROPE AWARD

WPG Racing Solutions SRL, (WPG-RS) located in Bucharest, Romania is proud to announce that at the 2018 ECCCSA Awards ceremony it was selected as one of the Top-3, BEST Small Contact Centres in Europe and awarded the Bronze Medal.

WPG Racing Solutions is the worldwide contact centre for Formula 1™. It provides year-round fan engagement in multiple languages to over 100 countries, 365 a year.

Our General Service Areas

Inbound Services

Inbound Services

Everything related to customer service requests, product support requests, e-mail response to inbound inquiries, help desk services or inquiry handling.

Inbound Services

Outbound Services

Services where our teams proactively push your brand, product or message to your potential or current customers as part of telemarketing and telesales campaigns for the B2B or B2C customers, survey handling, loyalty & retention services, as well as debt collection for select customers.

Inbound Services

Back Office Services

This area of expertise includes providing support in areas such as: accounts payable & accounts receivable, data coding, data research and data entry services.

Leaner, Faster & More Efficient

World Phoning Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.

Leaner, Faster & More Efficient
Leaner, Faster & More Efficient

Scale Resources & Be Prepared

We can work in scalable, dedicated teams, with 3 to 50+ members – a segment which really sets us apart from our competitors who will only engage a client with a dedicated team starting at over 25. Our staff is both well educated and loyal – providing consistency and longevity for the customers we support. Among the services WPG provides are outbound B2B and B2C sales, telesales and telemarketing, as well as survey, market research, social media & public relations, translations, data coding and appointment setting services.

The Support You Need

Our inbound services include customer support and technical assistance via phone, chat or e-mail, while in terms of back-office support we provide content moderation services, online support, database building, contact and data mining services.

Leaner, Faster & More Efficient
Leaner, Faster & More Efficient

Partner with Leaders

One of our strong points is the ability to approach projects requiring fast-paced, accurate execution. The secret behind this lies within the experienced leadership of our project managers and the involvement of our agents, who stay with the company for periods above industry average and add new layers of expertise to the work we do on behalf of our partners. We pride ourselves in providing our customers excellent high-value services run by a “hands-on” team that will learn and grow with your business!

What Our Clients Say About Us

Business Developer IT&C Company
“We are a leader in the distribution of high quality telecommunications, networking, electrical and electronic products in Romania. We decided to outsource our lead generation process, having in mind our company objective to increase sales, acquire new customers and penetrate new markets. I found from the very beginning a good partner in WPG, we strategized together our marketing campaign, including a plan of execution, customized to our needs and the market in which we operate. We are extremely happy with our choice because we have significant results versus another call center that I worked previously with. The meetings that WPG ...

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Marketing Director One of the largest Recruiting Agencies in Europe
“I worked with WPG in a market research project for an Employer Branding study. WPG operated telephone interviews with R&D specialists, in order to obtain more information about our client’s image profile market. I was very pleased with how the collaboration went. The colleagues from WPG were very flexible, eager to find the best solutions to conduct the research and working together we attained the expected result. They gave us important information about how we needed to adapt the questionnaire to have more impact in our research. Although we set a pretty tight deadline, WPG was very efficient and we ...

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Business Developer IT&C Company
As market research company working in the healthcare industry, with specialities in healthcare data collection, physician panel, online surveys, specialty panels, KOL and Panel Management for markets such as Canada, Brazil, India, USA, EU5 and APAC, we have entrusted WPG with our European languages all the time, because I’ve personally found in WPG a partner that is willing to go the extra mile to fulfill our requirements.They have conducted surveys over the phone, complex data mining and email verification, persuaded doctors to participate in studies organized in 7 foreign languages (English, French, Spanish, Italian, German, Arabic, Russian). I have continuously ...

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Project ManagerInternational Online Add Platform
As a Project Manager with a very competitive and well known International Online Add Platform, we started working with WPG over two years ago, to generate new leads for new content. My work experience with WPG’s team is excellent, we have a great rapport and results, communicating on a daily basis with the entire team, developing new markets and increasing exponentially each month our portfolio of customers. Thus, it is a pleasure having WPG as partners in this endeavour

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Project Manager11 Million user dating site
For one of our clients, who runs a successful 11 million users dating site, we are monitoring each content on the site according to the company’s policies and guidelines. They came to us after a dreadful experience with a different call center from India, having a lot of attrition and low quality to deal with on a regular basis. Ever since they started working with WPG, their customer base is much happier, resulting in even more sales, a drop of 40% in stolen accounts and a 60% decrease in complaints. This allowed them to focus on their business more and ...

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