Our General Service Areas
Services where our teams proactively push your brand, product or message to your potential or current customers as part of telemarketing and telesales campaigns for the B2B or B2C customers, survey handling, loyalty & retention services, as well as debt collection for select customers.
Leaner, Faster & More Efficient
World Phoning Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.
Scale Resources & Be Prepared
We can work in scalable, dedicated teams, with 3 to 50+ members – a segment which really sets us apart from our competitors who will only engage a client with a dedicated team starting at over 25. Our staff is both well educated and loyal – providing consistency and longevity for the customers we support. Among the services WPG provides are outbound B2B and B2C sales, telesales and telemarketing, as well as survey, market research, social media & public relations, translations, data coding and appointment setting services.
The Support You Need
Our inbound services include customer support and technical assistance via phone, chat or e-mail, while in terms of back-office support we provide content moderation services, online support, database building, contact and data mining services.
Partner with Leaders
One of our strong points is the ability to approach projects requiring fast-paced, accurate execution. The secret behind this lies within the experienced leadership of our project managers and the involvement of our agents, who stay with the company for periods above industry average and add new layers of expertise to the work we do on behalf of our partners. We pride ourselves in providing our customers excellent high-value services run by a “hands-on” team that will learn and grow with your business!